Frequently Asked Questions


Package Enquiries


Q: What is the difference between the Premier Seating and Executive Suite Experience Hospitality Packages?

The Premier Seating Experience package includes a seat in the main arena bowl, most often in seats directly to the right of the stage. The Executive Suite Experience includes a seat in one of our private Executive Suites which are located above the main arena seating area and offer panoramic views of the entire Arena. There are also differences between the two packages, full details of which can be found on this website. Click here for full details.


Q: Is car parking included in the Hospitality packages?

Parking is not included in our packages, as we have no on-site parking; however there are several car parks within close walking distance to the Arena. Click here for full details of the parking available.


Booking Enquiries


Q: If I book a Hospitality Experience can I get backstage or meet the artist?

We do not provide meet and greet opportunities, nor do we offer backstage passes. These can only be obtained through the promoter of the event, whom we do not give out contact details for.


Q: Are there minimum numbers required to use an Executive Suite?

Our Executive Suites seat 8-28 people so if you do not have sufficient numbers to book your own private suite, you can book seats in one of our shared suites where minimum numbers do not apply.


Q: Do age restrictions apply when booking hospitality?

There are no age restrictions in our hospitality areas, although there may be occasional age restrictions for specific shows. Minors may enter the hospitality bar areas, however they must be accompanied by an adult at all times and the consumption of alcohol is prohibited on the premises by under 18’s.


Q: Is there a seating plan I can view before booking?

Yes, you will find a seating plan within the Capital FM Arena Nottingham’s Hospitality website. Click here to view the plan.


Q: Will I be charged a booking fee?

There is no booking fee when you book one of our Hospitality Experiences. The price we quote for the package is the price you pay.


Q: Can I book disabled seating in the hospitality areas?

Our Executive Suites offer disabled seating facilities, but unfortunately we do not have disabled seating available within our Premier Seating facilities. Disabled seating is also available within the main arena bowl through the purchase of a standard event ticket. All disabled seating is subject to availability.


Q: What is the cancellation policy?

Tickets cannot be refunded unless an event is cancelled or rescheduled, so please check your tickets carefully upon receipt and contact us immediately if you have any queries.


Q: What are the event timings for the hospitality areas?

Event timings vary depending on the show. Generally you may enter the hospitality areas one hour prior to the start of the show. Full details of the timings for the relevant hospitality facility you wish to book are detailed in the package information and will be given to you at the time of booking.


Q: Can I book a Premier Seating or Executive Suite Experience Hospitality Package online?

All hospitality packages are currently booked directly with the Hospitality Team, so we can work with you to identify the perfect package for you. To book call 0843 373 3000 or email .(JavaScript must be enabled to view this email address)


Catering Enquiries


Q: Can I pre-order drinks and food for the show?

Absolutely. If you would like to place a pre-order for either food or drinks please let us know at the time of booking and we will ask our Catering Team to contact you to take the details of your order. Alternatively you can contact our Catering Team directly on 0115 853 3161.


Q: I have dietary requirements. What do I do?

Please let us know when you book your tickets, or as soon as possible, so that we can arrange for our Catering Manager to contact you to discuss your requirements. Vegetarian options are easily managed, and we will do our best to accommodate any other specific requests. Alternatively you can contact our Catering Team directly on 0115 853 3161.


Q: Are there bars and restaurants in the Arena?

T&D’s Cafe Bar, which is located at the right hand side of the main foyer area, serves a selection of hot sandwiches and snacks as well as alcoholic beverages. Unfortunately there are no dedicated restaurants in the Arena.


Venue Enquiries


Q: Where is the Capital FM Arena Nottingham?

The Capital FM Arena Nottingham is located in the heart of Nottingham’s famous and historic Lace Market area. Our landmark building is located just a stone’s throw from a range of fashionable bars, intimate restaurants, cultural attractions and high street shops which are all within close walking distance.


Q: How do I get to the Capital FM Arena Nottingham?

Getting to and from the Capital FM Arena Nottingham is simple. Frequent buses, trams and trains, plentiful taxi cabs, adjacent car parking and wide pedestrian walkways all contribute to ease of access to the venue. East Midlands Airport is only thirteen miles away; directly accessible via a 24 hour, city centre shuttle service; likewise there are M1 junctions north and south within a twenty minute drive.

For more information on travelling to the venue, visit the Getting here page of the website.


Q: Is there a dress code in the Hospitality areas?

The dress code in all Hospitality areas is smart casual. Stricter dress codes may occasionally apply for specific shows however you will be informed of this at the time of booking.